What We Collect and Why It Matters
When you open an account, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Every deposit and withdrawal creates a transaction record tied to your account wallet; we keep
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these records to process your requests accurately and to meet the financial record-keeping obligations that apply in the regions where we operate. We also collect device and session data — your browser type, IP address, and how you navigate the lobby — to keep your account
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secure and to detect unusual activity. If you contact our support team, those conversations are stored so we can follow up properly. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what
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those services need to complete your transaction. Your data is stored on secured servers and access is restricted to staff with a clear operational need. Retention periods vary by data type: transaction records are held for as long as required by applicable financial regulations, while session
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logs are cleared on a shorter cycle. You have the right to request a copy of your data, ask for corrections, or raise a deletion request — details on how to do that are in the contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.